Cancellation Policy

Online Consultation Policy At My Movement Medicine, we want all online consultations to feel safe, supportive, and helpful. To ensure the highest standards of care, please read the following policy before attending your appointment. Purpose of the Consultation Our online consultations are designed to: Discuss your goals and current health considerations Provide general guidance on exercise and/or nutrition Help you choose the most suitable service or plan This session does not replace medical care or serve as a clinical diagnosis. Eligibility & Safety By booking an online consultation, you confirm that: You are willing to share relevant health information honestly You understand that any advice is based on information you provide You will seek urgent medical attention if you experience concerning symptoms such as chest pain, severe breathlessness, dizziness, or collapse If your condition requires specialist input, we may advise referral to your GP or healthcare team. Confidentiality & Data Protection All personal information is treated as confidential No details are shared with third parties without your consent We follow data protection requirements (UK GDPR) We may request written consent if collaboration with another healthcare provider is beneficial. Environment & Technology To support a smooth consultation: Please join from a quiet, private space Ensure a stable internet connection Video is recommended for effective communication If a technical issue prevents the appointment, we will rearrange at no cost. Cancellations & Rescheduling You may reschedule up to 24 hours before your appointment Missed appointments or late cancellations may not be eligible for a free rebooking If we need to cancel, we will offer the earliest possible alternative. Scope of Advice Advice provided during the call is: Evidence-based Tailored to the information given Intended for general wellbeing and guidance It is your responsibility to let us know about any changes to your health or medication. Emergency Situations Online consultations are not suitable for urgent or emergency medical concerns. If you feel unwell, please contact your GP, NHS 111, or call 999 immediately. By attending an online consultation, you confirm that you have read and understood this policy.