Cancellation Policy

Booking & payment: Full payment is taken at booking. A confirmation email with your join link is sent immediately. Links are personal—please don’t share. Time zone: All session times are UK (London). Health forms: Complete the online health questionnaire before your first session and update us if your health or medication changes. Joining: Please join 5 minutes early to test audio/video. For safety, late arrivals (10+ minutes) may not be admitted. Tech & space: You need a stable internet connection and a device with camera and microphone. Exercise in a well-lit, clutter-free space with appropriate footwear and water nearby. Cancellations/rescheduling: You can cancel or move your booking up to 24 hours before the start time for a credit. Less than 24 hours’ notice or no-shows are non-refundable. Connectivity issues: If we cancel due to technical problems, you’ll receive a credit or reschedule. If your personal connection fails, we can’t guarantee a refund. Safety: Take part within your limits. Stop if you feel unwell (e.g., chest pain, dizziness, unusual breathlessness) and seek medical advice. Contact: For help, email info@mymovementmedicine.co.uk